Customer Service

Shipping & Delivery

Melin utilizes multiple order shipping methods. In house, we ship anywhere in the United States, including the U.S. Territory of Puerto Rico. Please allow 1-5 business days for your order to be processed. Orders placed on Saturday and Sunday will begin processing the following Monday. Orders placed on Federal Holidays, regardless of day or time, will begin processing on the following business day. All orders are shipped via different shipping providers. To track your order at any time, you'll be able to use your Tracking number. SHIPPING METHODS AND ESTIMATED TRANSIT TIMES: (Please allow 1-5 business days for your order to be processed) Ground Shipping: (1-6 business days) 2 Day Shipping: (1-2 business days) Next Day Air: (1 business day) PLEASE NOTE: Melin does not guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time and the distance of the shipping address from our distribution center in Los Angeles, California. Melin also has very specific order fulfillment agreements with our top 100 VIP Retail partners and may submit your online order to one of our affiliates for the shipment of your order. If this is the case, our customer service team will still oversee the shipment from entry to ship day and be sure that your orders are being quickly and professionally executed by our retail partners. The reason for this is to help you save on shipping as we will look for the closest retailer to you in order to cut down the shipping time and costs. We try to be as green as possible.

Privacy & Security

The purpose of this statement is to let you know what information we collect, how we collect it, and under what circumstances we use it. By visiting our Website, you are accepting the practices described in this Policy. If you do not agree to the terms of this Policy, please do not use the Website.

WHAT HAPPENS TO THE INFORMATION WE COLLECT

The information you give us stays at Melin and with Melin partners. We maintain your information in-house at Melin. If you want to remove your information from our database, call us at (323) 489-3274 or email us at info@melinbrand.com

INFORMATION WE COLLECT

Personal Information: We collect and store information that you provide to Melinbrand.com or our Customer Service Department. When you sign-up for the Melin Newsletter, open an account, or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, and telephone number. If you choose to unsubscribe from the Melin Newsletter your email will be removed from our system.

Anonymous Information Through your use of our Website, we may also gather certain information that does not identify you individually ("Anonymous Information"). We collect and store certain information automatically whenever you interact with our Website. For example, we collect your IP address, location and browser information every time you visit Melinbrand.com. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve our Website to give you the best online Melin experience possible.

USE OF COOKIES

Like many websites, we use "cookies", files stored on your computer's hard drive by your browser, to identify you to optimize your Melinbrand.com experience. For example, we use cookies to identify the preferred gender landing page you chose upon your first visit to Melinbrand.com and to hold items in your shopping cart when you the site without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend having your cookies enabled to ensure the best Melinbrand.com experience.

USE OF ANONYMOUS INFORMATION

We use Anonymous Information to help us determine how people use parts of the Website and who our visitors are. Anonymous Information is used to help us make Melinbrand.com better for our visitors. We also use Anonymous Information to provide analytic data to third parties about how our users collectively use the Website.

LINKS TO OTHER WEBSITES

Our Website may contain links to other websites. Our Privacy Policy does not apply to the practices of other websites and Melin is not responsible for the actions and privacy policies of third parties. We encourage you to read the privacy policies of each website that you visit.

CHILDREN'S POLICY

In accordance with the Children's Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If you are under 13, please have your parents enter their information when personal information is required.

Returns & Replacements

U.S. Orders - Free 30-day returns. 

International Orders - All sales final.

All returns must be received within 30 days from the date of purchase on all products ordered from melinbrand.com. All returned items must be in new and unused condition with original packaging. Follow the instructions included with your order to return your product.Refunds will be issued in the form of original payment.

Customer Service

Customer Service (323) 489-3274. Business address is Melin Brand 10 Faraday Irvine CA, 92618 

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